Complaints book

In accordance with the provisions of the Consumer Protection and Defense Code, this institution has a complaints book available for your use.

Date
—

Claim
—

BEFORE WE BEGIN, PLEASE TELL US THE LOCATION WHERE THE EVENTS OF THE CLAIM TOOK PLACE:

RUC: —

Note: If the complaint or claim relates to a delivered project, submit it to the main office.

1. Identification of the claimant consumer

Name*

Last Names*

Phone*

Email*

Document type

Document number*

Department*

Province*

District*

Address*

I am a minor.

2. Identification of the contracted asset

ProductServices

Description*

0/250

3. Details of the Consumer Complaint and Order

Claim*Complaint*

*Claim: Dissatisfaction related to projects or services

*Complaint: Dissatisfaction not related to projects or services; or, discomfort or discontent regarding customer service.

Detail*

0/250

Order*

0/250

Attach file

Attach file (PDF, PPTX, Word or JPG, PNG images)

4. Observations and actions taken by the supplier

Description: “As this is a virtual claim, your case will be referred to the customer service area, in order to provide a response within the legally established timeframe.

5. I authorize notification of the claim result to the email address provided.

YesNo

The processing of your personal data on this portal is for the purpose of properly managing your claim or complaint in accordance with the applicable legal provisions.
Filing a claim does not preclude you from pursuing other dispute resolution methods, nor is it a prerequisite for filing a complaint with INDECOPI.
The provider must respond to the claim or complaint within a period not exceeding fifteen (15) business days, which is non-extendable.